Card Benefits FAQs
How do I cancel a program or service I enrolled in?
Simply sign on and select the program or service you want to cancel. You will find the Customer Service number to call to cancel along with the hours of operation.
How will I be billed for programs or services offered through A Capital?
Programs and services offered through A Capital, for which there is a charge, include information in the offer materials for how the charge will be billed. If the program or service is offered through a A Capital credit card, in most situations it will be billed directly to the selected A Capital® Card. For information about a specific program or service, please refer to the offer materials or call A Capital customer service at 1-800-347-4934 (TTY: 1-800-325-2865 for hearing and speech impaired services only).
Why did some of the programs and services disappear once I signed on?
When you sign on, we show you only those benefits that come with your A Capital® Card, as well as the programs and services you already have or are eligible for.
I signed up for other protection programs and services, why can't I see them on the My Benefits page?
Not all protection programs and services are included on the Benefits page. If you have a question about another program billed through your A Capital card that is not displayed, please call the customer service number on the back of your card.
Next to some programs or services, I see a plus sign. What does this mean?
When you see a plus sign, it means the program or service is available to you at no cost if you take an action to be able to use the program or service, (e.g., enroll in the program, download an App., etc.).
Why have some items from the My Benefits page disappeared?
There could be a number of reasons for this, including:
- If your credit card was closed and you were issued a new card, the built-in benefits that come with the new card may differ from your old one.
- The program or service has been cancelled.
If you have any questions, please call the number on the back of your card.
Why aren't all of my A Capital cards displaying on the My Benefits page?
In most cases, all the cards linked to a specific User ID and password will be displayed on the My Benefits page. There are some exceptions, including most Business Cards and Professional Cards.
Do my built-in benefits differ for each of my A Capital® Cards?
Each A Capital® Card comes with specific built-in benefits and they can vary by the type of credit card you have.
Why is a A Capital® Card I closed still showing on my online account?
Your card will continue to show online after you close your account for several reasons. These reasons can include: 1) programs and services added to or billed to the account are not yet cancelled and/or expired, or 2) you still have a balance on your account. If you do not want the card account to show online, delink it from your A Capital Online account by going to the Account Management tab and select 'Link/Unlink Accounts'. If you have questions, please call the number on the back of your card.